NOTE: Certain CleanMate products are only shipped to US customers. To find out low shipping rate on domestic and international orders, simply add the item to shopping cart, enter your shipping address and select the shipping method. Then click ' apply '.

For customers in US, please select 'Standard Shipping to US'.
For customers in Canada, please select 'Standard Shipping to Canada'
For customers in other countries, please select 'Standard International Shipping'

FAQ & Technical Support

Please contact technical support at if the you have any questions or need any assistance on your order.

If you need help with warranty service for your CleanMate robot vacuum, please follow the RMA procedure below:

CleanMate QQ2 RMA procedure:
1. Complete the RMA form with detailed descriptions of the problem for your vacuum.(download RMA form)
or fill out the online RMA form instead

2. Email the form with a copy of order receipt to

3. We only provide warranty service for US customers who bought the produce from authorized retail channels.

4. We will email you a RMA number & return instructions within 3 business days, or provide a reason for RMA denial.

5. After you receive a RMA number, please return your the product to Metapo with freight prepaid. You need to use original package to avoid shipping damage.

6. Your assigned RMA number is valid for 30 days from the date of issuance.